Did you know that 88% of online consumers are less likely to return to a site after a bad experience?

Bad user experience means less business, negative reviews, more work for customer support team.

Bad user experience means less business, negative reviews, more work for customer support team.

Latest usability tests

Usability test: Post.ch

Usability test: Post.ch

I've decided to test one of the websites that I've had great experience with and I believe they've generally done a good job at structuring the information (which looks like a matrix and therefore complicated to structure). I've noticed that they've changed their...

Usability test: Skype.com

Usability test: Skype.com

Today I decided to review a journey for something I had to do a few times in the past - changing my password on Skype.com. I remember it being a rather convoluted process, so much so, that I know more than a few people who actually created a new account just because...

Usability test: Hotels.com

Usability test: Hotels.com

Today's review is for an online booking website. I used to travel a lot so I used this website to make bookings but things might have changed (improved, I hope) and I might have forgotten how easy or clunky it is to book a hotel, so let's do it. User Persona Woman,...

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