Did you know that 88% of online consumers are less likely to return to a site after a bad experience?

Latest usability tests

Usability test: Post.ch

Usability test: Post.ch

I've decided to test one of the websites that I've had great experience with and I believe they've generally done a good job at structuring the information (which looks like a matrix and therefore complicated to structure). I've noticed that they've changed their...

Usability test: Skype.com

Usability test: Skype.com

Today I decided to review a journey for something I had to do a few times in the past - changing my password on Skype.com. I remember it being a rather convoluted process, so much so, that I know more than a few people who actually created a new account just because...

Usability test: Hotels.com

Usability test: Hotels.com

Today's review is for an online booking website. I used to travel a lot so I used this website to make bookings but things might have changed (improved, I hope) and I might have forgotten how easy or clunky it is to book a hotel, so let's do it. User Persona Woman,...

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